We take your privacy seriously - here's the honest breakdown
Last Updated: October 28, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But since you're here at Emberfall Citadel's page, we'll keep it real with you. This isn't some corporate jargon fest. We're just gonna tell you straight up what info we collect, why we need it, and what we do with it.
We're based in Vancouver, BC, Canada, so we follow Canadian privacy laws including PIPEDA (that's the Personal Information Protection and Electronic Documents Act, but who's got time for that mouthful?). Bottom line: we respect your data and won't be shady about it.
When you sign up or reach out to us, we'll ask for stuff like your name, email, phone number, and address. Pretty standard gym stuff - we can't exactly send you a membership card without knowing where you live, right?
For personal training and nutrition coaching, we might need to know about any injuries, health conditions, fitness goals, dietary restrictions - basically anything that helps us not accidentally kill you during a workout (kidding, but safety first). This helps our trainers design programs that actually work for YOUR body.
We collect payment details when you grab a membership or buy sessions. Don't worry though - we use secure payment processors, so we're not sitting on your credit card numbers in some spreadsheet.
We track things like class attendance, check-ins, and how you use our website. Helps us figure out which classes are crushing it and which ones need some tweaking.
Here's what we're actually doing with your info:
We're not selling your info to random companies - that's not how we roll. But we do share data with:
Payment processors, email platforms, booking systems - the tech that makes everything work. These folks are bound by contracts to keep your data safe and only use it for what we hired them to do.
If the law says we gotta hand over info (like a court order or government request), we'll comply. We're not trying to go to jail for anyone.
If we ever sell the gym or merge with another facility (not planning on it, but who knows?), your data would transfer as part of that deal. You'd be notified if this happens.
That's it. We don't sell, rent, or trade your personal info to marketers or data brokers. Period.
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are little files that help our website remember you and work properly.
These keep the site functioning - letting you log in, stay logged in, and navigate around without issues. Can't really turn these off without breaking the site.
Help us understand how people use the site - what pages they visit, where they get stuck, etc. We use this to make the site better, not to stalk you.
Sometimes we use these for targeted ads or to see if our marketing is working. You can usually opt out of these through your browser settings.
Most browsers let you control cookies through settings. Just know that blocking all cookies might make the site act weird.
Under Canadian law, you've got rights when it comes to your personal data. Here's what you can do:
Request a copy of what personal info we have on you.
Update or fix any incorrect information.
Ask us to delete your info (with some legal exceptions).
Change your mind about marketing emails or data processing.
To exercise any of these rights, just shoot us an email at info@emberfallcitadel.info or call (604) 555-7823. We'll get back to you within 30 days.
We take security seriously - can't have people's health info or payment details floating around unsecured. Here's what we do:
That said, nothing's 100% hack-proof. We do our best to protect your data, but if there's ever a breach, we'll let you know ASAP and tell you what steps to take.
We might update this privacy policy from time to time - new laws, new services, new tech, whatever. When we make changes, we'll update the "Last Updated" date at the top of this page.
If we make any major changes that affect how we use your data, we'll give you a heads up via email or a notice on the website. We're not gonna sneak stuff past you.
It's worth checking back here occasionally to stay in the loop. Or don't - we won't be offended. But you've been notified that things might change.
If you've got questions, concerns, or just wanna chat about how we handle your data, we're here for it. Seriously - we'd rather answer your questions than have you worrying about this stuff.
You can also file a complaint with the Office of the Privacy Commissioner of Canada if you think we've mishandled your personal information, though we hope it doesn't come to that.
This privacy policy applies specifically to Emberfall Citadel and how we handle data at our facility and through our website. If we link to other websites or services, they've got their own privacy policies - we can't control what they do, so check those out separately.